Requests for Support

Support emails will generate a tracking request for your issue and are the most efficient way to contact us regarding support issues. We generally respond to non-urgent support inquiries within 24 hours, urgent support requests are handled immediately.

Email Support

To submit a support request, please send an email to with a detailed description of your issue.
support-web@thesmbexchange.com

Phone Support

(415) 875-9543

Online Resources

Please refer to the links below for documentation, service agreements and other online support resources to help you get the most out of our services.

Setup Instructions

Please login to the Online Services Portal and navigate to the Downloads section for common setup procedures.